RETURN POLICY
30 Day Return Policy | No Restocking FeesWe request that you contact us at 888-660-8388 prior to returning any merchandise. We will provide you with a Return Authorization Number as well as a complete return instructions.
You will be required to pay Return Shopping Fees.
If you decide that a product does not meet your exceptions for color, size, etc., we will accept its return as long as the product is returned to us undamaged. In the event that something happens during transit, we will accept any damaged or defective merchandise for return, but we must be advised as soon as you receive your merchandise.
You can contact us via phone at 888-660-8388 or use the contact form found here Contact Us. A Rug Store USA Representative will work with you to arrange for return or replacement. It is important that you do not refuse any shipments as this can cause delays in your refund. Refused shipments will be subject to return shipping fees and restocking fees.
How to safely wrap your item for return: Be careful when opening our rug. If the original packaging material is in good condition, you may reuse it. Make sure all open/loose ends are securely sealed with packing tape.
NOTE: If you cannot reuse the packaging, a heavy duty disposable plastic painter's tarp (Available at most hardware stores) is a great substitute.